Shipping policy
At Moovogue, we are committed to producing and delivering your custom apparel efficiently, securely, and with care. All orders are produced and shipped from our Santa Ana, California studio using trusted carriers such as UPS, FedEx, and USPS.
Production & Processing Time
All Moovogue products are made to order.
Our standard production time is up to 7 business days from the date your order details and artwork are approved. This includes embroidery or printing, finishing, and final quality inspection prior to shipment.
Please note:
Production times may vary during peak seasons or high-volume periods.
Estimated delivery dates shown at checkout are estimates, not guarantees.
If you need your order by a specific date, we strongly recommend contacting us before placing your order.
Shipping Methods & Carriers
We primarily ship domestic orders via UPS Ground, which includes tracking and reliable delivery.
Alternative carriers such as FedEx or USPS may be used based on destination, order size, or customer request when available.
Carrier selection is determined at our discretion unless otherwise confirmed in advance.
Free Shipping
We offer free standard shipping on U.S. orders of $100 or more unless otherwise stated.
Orders below $100 are subject to standard shipping fees based on destination, package size, and shipping method selected at checkout.
Rush & Expedited Shipping
Rush production or expedited shipping options may be available upon request.
Availability must be confirmed before ordering
Customers are responsible for all rush production and expedited shipping fees
Once the package is handed to the carrier, delivery timelines are controlled by the carrier, not Moovogue
International Shipping
We offer international shipping to select destinations.
For international orders, customers are responsible for:
All shipping costs
Any customs duties, import taxes, VAT, or brokerage fees imposed by the destination country
Moovogue is not responsible for delays caused by customs processing. We recommend reviewing your country’s import policies before placing an order.
Damaged, Incorrect, or Missing Shipments
If your order arrives damaged, misprinted, or missing items, please notify us within 7 business days of delivery.
Please include:
Your order number
A description of the issue
Clear photos of the packaging and affected items
Once verified, we will issue a replacement or refund as appropriate.
Do not return any items unless instructed.
Address Accuracy & Delivery Issues
Customers are responsible for providing a complete and accurate shipping address at checkout.
Address changes requested after shipment may not be possible
If a package is returned due to an incorrect or incomplete address, the customer is responsible for re-shipping fees
Moovogue is not responsible for delays or loss due to address errors provided at checkout
Tracking Information
Once your order ships, you will receive an email with your tracking number and carrier details.
Please allow up to 24 hours for tracking updates to appear after shipment.
Estimated Delivery Times
Delivery times vary by carrier and destination.
Typical domestic delivery estimates:
UPS Ground: 1–5 business days (continental U.S.)
FedEx / USPS: Varies by service level selected
Delivery delays caused by weather, holidays, carrier disruptions, or customs clearance are outside of our control.
Contact Information
For shipping questions or special requests:
📞 657-296-5215
🏢 Moovogue
2750 S Harbor Blvd Santa Ana, CA 92704
